Cart Recovery
Emma starts the conversation.
A shopper leaves checkout. Emma follows up through email or WhatsApp, answers their questions and helps them return, within your rules.
Explore Cart RecoveryAI employees for Shopify
More care for your customers.
Less on your plate.
Help customers choose a product, track an order or finish checkout. Five AI employees handle conversations across website chat, Instagram, WhatsApp and email. You set the rules. Everything stays in one inbox.
Free 60-day beta·No credit card
Help before they ask.
Help when they do.
Start a conversation when checkout is left unfinished. Be there when a customer gets in touch.
Customer Support
Your customer starts the conversation.
A customer messages through email, WhatsApp or Instagram. Your AI employee answers using your store information or brings in your team.
Explore Customer SupportFour channels.
One inbox.
Keep website chat, WhatsApp, Instagram and email conversations together. See what your employees have said and which questions need you to step in.
Meet your Customer Support Employee
Website chatWhatsAppInstagramEmailYour GoPrimy inbox
What would you like
a hand with?
Pick a job below to see how each employee helps. Start with the one your team spends the most time on.
Recover abandoned carts.
When a shopper leaves checkout, Emma follows up about the items in their cart. You decide when she gets in touch and which discounts she can offer.
See how Emma recovers carts- The context
- Cart contents + stock availability
- Your control
- Follow-up and discount rules
- The job
- A clear path back to checkout
Checkout follow-upSample conversation
EmmaCart recovery
WhatsAppCart checked. Follow-up prepared.
Cart contents checkedWithin your rules
Your team.
In one workspace.
Set up your employees, adjust follow-ups and find the customer details you need.
See who’s working on what.
Review your active AI employees, their roles and connected channels in one place.
You decide what
needs your approval.
Say a customer asks for 20% off, but your limit is 15%. The employee pauses and asks you what to do. Try the example here.
- You set the discount limits.
- You decide what needs approval.
- You can review the work.
Interactive exampleNeeds your review
Emma needs your decisionCart recovery · Discount request
“Could you give me 20% off?”
Customer asks for20%
Your automatic limit15%
Emma paused the offer. You can approve 15% or hold it for review.
Try it above. This example does not send a real message.
Getting started
with GoPrimy.
Connect your store, choose a job and set your rules. You can review the conversations as your employee gets to work.
- 01
Connect Shopify
Install GoPrimy and connect the channels your customers use: website chat, WhatsApp, Instagram or email.
- 02
Set your rules
Choose the jobs, discount limits and requests that need your approval.
- 03
Review their work
Follow the conversations and outcomes. Step in when your judgment is needed.
Not sure where to start? Pick a question your customers ask every day.
Add to ShopifyTry GoPrimy free
for 60 days.
Use the beta in your own store. See how the employees handle customer questions and decide which jobs you want them to keep doing.
Freefor 60 days
- All five AI employees
- Website chat, WhatsApp, Instagram and email
- Conversation history and employee settings
No credit card. No automatic billing when the beta ends.
Review the available plans and terms on Shopify before installing.A few questions
you might have.
If there’s something else you’d like to know, just ask.
Ask us a questionHow is this different from a fixed workflow?
Each employee handles a specific job, such as recovering abandoned carts or answering order questions. They use your store context and rules to decide the next step. Unlike a fixed automation workflow, they can respond to the situation and ask you when a decision needs your judgment.
How does an employee know what to say?
Employees use the relevant Shopify context, such as products, cart contents or order details, alongside your rules. AI can still make mistakes. Review the work and set approval boundaries for decisions you want to handle yourself.
What if an employee cannot answer a question?
Requests that fall outside your rules are escalated to you. You can review the conversation and decide what happens next. Set the approval boundaries during setup so your team knows when to involve you.
Can I control discounts and recommendations?
Yes. Set discount limits, the products that can be recommended and the situations that need approval. Employees check those rules before taking action.
Does it work with website chat, WhatsApp, Instagram and email?
Yes. GoPrimy works across website chat, WhatsApp, Instagram and email, with customer conversations in one inbox. You connect the channels you want to use during setup.
How do I get started?
Install GoPrimy through Shopify, connect your channels and set your rules. Start with one job, review the employee’s work, then decide which other jobs to hand over.
What happens after the free beta?
The beta gives you 60 days with all five employees, website chat, WhatsApp, Instagram and email, and the work log. No credit card is required and billing does not start automatically when it ends. Review the available plans and terms on Shopify before installing.
Which job would you
hand over first?
Start with one employee or try the whole team.
Your first 60 days are free.